Steps to perform a extended message trace in Office 365

In this article we will look at the steps to perform a extended message trace in Office 365.

What is Message Trace ?

Message trace is same like  same message tracking in Exchange 2010 . By using this we would be able to track/trace an email which was already sent  through a mailbox which resides in the office 365 cloud.

In-order to perform a message trace perform the following action.

Login to office 365 Admin portal and click on Admin Icon

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Scroll down all the way down to  Admin and click on Exchange

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Navigate to mail flow and select message center as shown below

 

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Now it will take you to message tracking center.Now Specify the start date and end date

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Select the date range.

Note: The tracking results through EAC will be displayed only for the last 7 days.

If you want to see the message tracking results for more than 7 days then we can export them in csv file and see the results.

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Also we have an option to trace the emails based upon the message delivery  status which i find this to be very useful.

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The final result will be displayed as below

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Also we have an option to see the pending and already completed traces that can be viewed.

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Note:

By default the message tracking logs will be available only for the past 90 days. If at all your organization will like to extend this period then its better to open a case with Microsoft and extend the tracking period for the same.

 

Thanks 

Sathish Veerapandian

MVP – Exchange Server

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2 thoughts on “Steps to perform a extended message trace in Office 365

  1. mmorpg March 13, 2015 at 5:13 pm Reply

    It’s remarkable in favor of me to have a site, which is valuable for mmy know-how.

    thanks admin

    Like

  2. sathishveerapandian April 26, 2017 at 1:51 pm Reply

    you are welcome

    Like

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