Outlook will become unresponsive, when clicking on the banner Click here to view and it will not take to the users archive.

However searching directly from the EV tab in outlook and EV web app will perfectly work fine


This happened after the custom form script was disabled by default after recent Microsoft Office Updates.

After this Microsoft Update the Custom forms present for EV  on the below location will be gone



Post Enterprise Vault (EV) version 8.0 and above, the forms were included with the client extensions to deploy via the EV desktop policy from the Vault Admin Console to ease the Admin Job.